Hong Kong Med J 2001;7:174-9 | Number 2, June 2001
Ensuring the quality of health care
SV Lo, H Fung
Hospital Authority Head Office, Hospital Authority Building, Mongkok, Kowloon, Hong Kong
The importance of high standards and striving for excellence in the Hong Kong health care system have been affirmed in the debate following release of the Harvard Report. This paper reviews the issue of quality in health care and recommends a triad quality framework to achieve this, consisting of enhancing professional practice, empowering patients, and providing a facilitative environment in which quality of care is encouraged.
Key words: Outcome assessment (health care); Patient participation; Professional competence; Quality assurance, health care; Total quality management
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