DOI: 10.12809/hkmj185080
© Hong Kong Academy of Medicine. CC BY-NC-ND 4.0
EDITORIAL
    Somewhere between no-blame culture and treating medical
      errors as crimes
    Derrick KS Au, LMCHK, FHKAM (Medicine)
    Director, Centre for Bioethics, Faculty of
      Medicine, The Chinese University of Hong Kong, Shatin, Hong Kong
    Chairman, Hospital Authority Clinical Ethics
      Committee, Hong Kong
    Corresponding author: Dr Derrick KS Au (ksau@cuhk.edu.hk)
     Full
      paper in PDF
 Full
      paper in PDF
    In an extensively referenced and incisive article,
      Prof Gilberto Leung lays out the controversial issue of medical
      manslaughter.1 In English law, the
      associated legal offence is termed gross negligence manslaughter (GNM).
      Doctors can be charged and convicted of this offence when a duty of care
      is breached, with grossly negligent acts or omissions causing patient
      death. Prosecution of doctors for GNM is rare but on the rise in the UK,
      and doctors have expressed concerns about the impact such investigations
      and prosecutions have on staff morale and health services.2
    The law with respect to GNM was clarified in the
      1994 Adomako case,3 in which the
      anaesthetist in charge of a patient during an eye operation failed to
      notice the disconnection of an oxygen pipe for 6 minutes, and the patient
      died as a result. The jury in this case was directed to “to consider
      whether that breach of duty should be characterised as gross negligence
      and therefore as a crime”. What then constitutes ‘gross’ negligence? The
      guidance provided by Lord Mackay was that the jury should judge how far
      the defendant’s conduct departed from the standard of care, and the
      conduct should be ‘so bad’ as to amount to a criminal act. In her
      award-winning law reform essay, Katherine Wright4
      considered the problem of uncertainty regarding the legal test for gross
      negligence in some detail. She noted that even prosecutors themselves had
      difficulty articulating their interpretation of gross negligence, and that
      a solid prosecution policy for this serious charge is lacking. The
      decision whether or not to prosecute may not be arbitrary but does seem
      particularly reliant on the prosecutor’s own moral frame or even gut
      feelings.4
    The field of GNM law appears to be oblivious to the
      field of patient safety improvement, where ‘blame-free culture’ is the
      paradigm. Jeremy Hunt, the UK Health Secretary, delivered a passion-filled
      speech titled “From a blame culture to a learning culture” in his address
      at the Global Safety Summit in March 2016.5
      In the speech, he quoted a 1990 case of ‘a bright 24-year-old medical
      school graduate’ who started his first job in medicine as a
      pre-registration house officer, and in his first month of duty, he wrongly
      injected a highly toxic chemotherapy drug to a patient’s spine. The
      16-year-old patient died, and the medical house officer and another
      colleague were prosecuted for medical manslaughter and given suspended
      jail sentences. The conviction was eventually overturned by the Court of
      Appeal.
    Hunt4
      regretted that “…the real crime was missed: as the legal process rumbled
      on, exactly the same error was made in another National Health Service
      (NHS) hospital and another patient died because our system was more
      interested in blaming than learning”. He went on to say, “The blame
      culture doesn’t just create fear [among] doctors. It causes heartbreak for
      patients and their families…” Blocked by fear of blame, defensive health
      care workers shut grieving families out when unexpected patient death
      occurs.5 Hunt insisted that a
      blame-free environment promotes learning and openness and that prosecuting
      such medical mistakes as criminal offences does not help.5
    How do we reconcile the observation that, on the
      one hand, the UK Health Secretary made such a passionate plea for a
      non-punitive approach, and on the other hand, that investigations and
      prosecutions for GNM are on the rise? Is the UK of split mind?
    Winding the clock back by two decades may help us
      see how the pendulum has been swinging between the blame-free paradigm and
      hard legal sanctions. The story might have begun in the US. In November
      1999, the Institute of Medicine (now the US Academy of Medicine) issued a
      groundbreaking report To Err is Human: Building a Safer Health System.6 With this, the US and the rest of
      the world embarked on a decade-long pursuit of a patient safety agenda.
      No-blame or blame-free culture became buzzwords throughout the decade.7 8
    The premises of this patient safety movement can be
      simply stated: first, medical errors are common and cause many patient
      injuries and even deaths; second, most medical errors are caused by
      underlying unsafe practices, work processes, and poor systems. This is not
      to say that human factors are not important, but the common notion of bad
      physicians being the root cause of bad care appeared unfounded in the vast
      majority of cases. To build safety systems in health care, it is essential
      to encourage openness in incident reporting and root cause analysis.
      Lessons will not be learned if the root causes cannot be discussed openly
      without fear of retribution.
    Perhaps the pendulum swung again in 2010 with the
      NHS Mid Staffordshire Trust tragedy. ‘Tragedy’ is a euphemism for a fairly
      large scandal, which revealed hundreds of patients having died needlessly
      as the result of substandard care and staff failings at two hospitals in
      Mid Staffordshire between January 2005 and March 2009. A public inquiry
      led by Robert Francis QC produced the Francis Report,9 in which 290 recommendations for improvement were made.
    The Francis report was not enough to weather the
      political storm. In 2013, the UK Prime Minister commissioned Professor
      Donald Berwick from the US to study Mid Staffordshire’s various accounts
      and the recommendations of the Francis report to distil lessons to be
      learned by the UK Government. Berwick, the co-founder of the Institute of
      Healthcare Improvement and chair of the National Advisory Council of the
      Agency for Healthcare Research and Quality, is a fervent champion of
      health care quality and safety. The Berwick report released in October
      2013 indicated a complete systems failure during the Mid Staffordshire
      Trust tragedy.10 It recommended a
      broad culture change in the NHS: “The way out is through learning,
      curiosity, commitment, and empathy rather than anger, fear and blame”.10
    Berwick’s non-punitive and encouraging approach was
      hailed by some as having completely dismissed “the nonsense of criminal
      sanctions in healthcare”.11 This
      overlooked the part of the report that called for effective regulations to
      be strong, focused, and detailed, as well as a recommendation “to build a
      hierarchy of regulatory responses, including making new criminal
      sanctions” (Recommendation 10, Section VIII).10
      The argument was that existent criminal sanctions (including GNM) are not
      wide enough in scope, and therefore that the UK Government should
      introduce new sanctions “in cases where healthcare workers or
      organisations are unequivocally guilty of willful or reckless neglect or
      mistreatment of patients”. The Berwick report drew on parallels with
      existing laws that protect mentally incapacitated and mentally ill people
      under institutional care.
    Authors of the Berwick report were conscious of the
      apparent contradiction of this recommendation on new criminal sanctions
      with the celebrative ‘blame free’ learning culture advocated in the rest
      of the report. The report emphasised that supporting NHS staff and
      hospitals in learning from errors and holding them criminally accountable
      are not mutually exclusive approaches. This assertion that we can have the
      best of both worlds (being blame-free and imposing criminal sanctions as a
      deterrent at the same time) seems neither self-evident nor evidence-based.
    Would criminalising health care professionals for
      wilful neglect improve patient safety? The UK Government has yet to make a
      decision on this particular recommendation in the Berwick report. The
      issue has been debated: one proponent has argued that criminal sanctions
      have worked in public health law. An example is the success of making
      seatbelt wearing legally compulsory, which has effectively saved many
      lives.12 However, the example of
      seatbelt wearing is a poor one: modern health care is extremely complex,
      and risk mitigation in medical practice is dissimilar from the single
      requirement of seatbelt buckling.
    Medical manslaughter is a difficult subject, and we
      should be mindful that protection of doctors is not primarily at stake.
      Insisting on a totally blame-free culture may be idealistic and can be
      mistaken for not accepting responsibility when medical harm occurs. Even
      if we accept that medical errors, including fatal medical incidents, are
      often caused by a mix of systemic and human factors, doctors and
      management should be accountable for the parts for which they are
      responsible. Accordingly, accountability and ‘just culture’ have been
      proposed.13 14 Prosecution for medical manslaughter may be justified
      in extreme cases of recklessness and blatant violation of standards of
      care. The difficulty lies in drawing a line between simple negligence due
      to fleeting lapses of attention under overworked conditions and gross
      negligence that is truly reckless. As discussed by Leung,1 gross negligence is not a clearly defined legal
      concept.1 We need a sustainable
      health care system that cherishes positive efforts to learn and improve
      care and is just to the public and fair to professionals. Open discussion
      is the way forward.
    Declaration
    The author has disclosed no conflicts of interest.
      The author had full access to all data, contributed to the paper, approved
      the final version for publication, and takes responsibility for its
      accuracy and integrity.
    References
    1. Leung GK. Medical manslaughter in Hong
      Kong—how, why, and why not. Hong Kong Med J 2018;24:384-90. Crossref
    2. Medico-Legal Committee. The British
      Medical Association. Medical and gross negligence manslaughter. Available
      from:
      https://www.bma.org.uk/collective-voice/committees/medico-legal-committee/medical-manslaughter.
      Accessed 14 May 2018.
    3. R v Adomako [1995] 1 AC 171.
    4. Wright K. When clinical becomes
      criminal: reforming medical manslaughter. Law Reform Essay. Bar Council of
      UK. Available from:
      https://www.barcouncil.org.uk/media/627460/_35__law_reform_essay.pdf.
      Accessed 18 May 2018. 
    5. Hunt J. From a blame culture to a
      learning culture. Mar 2016. Available from:
      https://www.gov.uk/government/speeches/from-a-blame-culture-to-a-learning-culture.
Accessed
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    6. US Institute of Medicine Committee on
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      editors. To Err is Human: Building a Safer Health System. Washington, US:
      National Academies Press; 2000. 
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        Crossref
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        J Multidiscip Healthc 2016;9:345-6. Crossref
      9. UK Government. Report of the Mid
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        https://www.gov.uk/government/publications/report-of-the-mid-staffordshire-nhs-foundation-trust-public-inquiry.
        Accessed 13 Mar 2017. 
      10. Department of Health and Social
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        https://www.gov.uk/government/publications/berwick-review-into-patient-safety.
        Accessed 18 May 2018.
      11. Berwick report highlights nonsense
        of criminal sanctions in healthcare. Aug 2013. Available from:
        https://www.pharmaceutical-journal.com/news-and-analysis/berwick-report-highlights-nonsense-of-criminal-sanctions-in-healthcare/11124155.article.
        Accessed 21 May 2018. 
      12. Bibby J, Tomkins C. Would
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        patient care? BMJ 2014;348:g133. Crossref
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