Hong Kong Med J 2006;12(Suppl 3):S7-10
Operational improvement in a specialist out-patient clinic in Hong Kong
MPP Ho, H Fung, SCK Chu, H Tinsley
Strategy and Planning, Hospital Authority
1. The maximum number of patients is an important measure for quantifying clinic congestion.
2. The mean patient waiting time is a useful measure for studying the operation of clinics.
3. An efficient smoothing-out of the number of patients booked in specialty-sessions can help to resolve common congestion and waiting time problems. This will lead to operational improvement of specialist out-patient clinics.